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Consumer Protection

Making a Complaint 

If you wish to make a complaint about the professional performance of a registered architect or you believe that a registered architect has acted in breach of the Architects’ Code of Conduct you may make a complaint to the Professional Conduct Committee of the RIAI by filling out the RIAI Complaint Form.

The complaints procedure is set out in the Rules of the Professional Conduct Committee and at Part 6 of the Building Control Act 2007.

If you are dissatisfied with the decision of the Professional Conduct Committee regarding your complaint you may appeal the decision to the Appeals Board.

Complaints can only be made against registered architects. You can check if your architect is registered by searching for them on the Register of Architects.

The Register of Architects commenced on 16 November 2009. Therefore the Professional Conduct Committee can only hear complaints relating to the poor professional performance of registered architects that occurred after that date.

The Architects’ Code of Conduct was circulated to the profession on 14 August 2013. Therefore the Professional Conduct Committee can only hear complaints relating to an alleged breach of the code that occurred after that date.

The Professional Conduct Committee cannot make an award of damages nor order that works be carried out. The sanctioning power of the Professional Conduct Committee is limited by section 58 of the Act to the imposition of measures relating to the registered architect’s registration and/or a fine.

Click on the following links for further information:

Professional Conduct Committee PDF File (281KB)

Appeals

List of Accredited Mediators PDF File (179KB)

Misuse of the title Architect

Since the commencement of the Register of Architects it has been an offence under section 18 of the Building Control Act 2007 for a person who is not registered to use the title “architect” either alone or in combination with any other words or letters, or name, title or description, implying that the person is so registered.

A person guilty of an offence shall be liable, on summary conviction, to a fine not exceeding €5,000 or imprisonment for a term not exceeding 12 months or both.

If you encounter a person using the title architect and implying that they are a registered architect and they do not appear on the Register of Architects you should inform the RIAI who will investigate the matter further.

Click on the following link for further information:

Misuse of title